Privacy Policy

This Privacy Policy explains how Kechkay Cleaning Services (“we”, “us”, or “our”), part of the Kechkay Group, collects, uses, and protects information you provide when using our website or booking our services.

1. Information We Collect

We may collect the following personal information:

• Name, email address, phone number, and home address when you book a clean or contact us
• Payment information (processed securely through our payment provider — we do not store card details)
• Usage data and cookies when you visit our website
• Information you provide when applying to work with us

2. How We Use Your Information

We use your information to:

• Process and manage your bookings
• Communicate with you about your service
• Respond to enquiries and support requests
• Send booking reminders and service updates (you can opt out at any time)
• Improve our website and services
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with our cleaning staff (limited to what is necessary to carry out your booking) and with trusted service providers who assist in delivering our services, such as email and payment platforms. All such parties are required to keep your information secure and confidential.

4. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. If you would like your data deleted, please contact us at hello@kechkaycleaning.co.uk.

5. Cookies

Our website uses cookies to improve your browsing experience. Essential cookies are required for the website to function. You can disable non-essential cookies in your browser settings, though this may affect some features.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Withdraw consent at any time where consent is the basis for processing

To exercise any of these rights, contact us at hello@kechkaycleaning.co.uk.

7. Contact

If you have questions about this policy, please contact us at:
Kechkay Cleaning Services
Rainham, London RM13
hello@kechkaycleaning.co.uk